Not at the moment, no. Sorry!

Please allow us up to 3 working days to dispatch your order. It will then be sent via Royal Mail’s 48 hour tracked service. You’ll receive an email once it’s dispatched with a tracking number so you can follow your order’s journey.

Please find our refund and return policy below:

Returns Policy

1. Returns Window
We want you to be completely satisfied with your purchase. You have 14 calendar days from the date of receipt to request a return or exchange for non-perishable food items. [1]

2. Eligibility for Returns
Due to food safety and hygiene regulations, we can only accept returns for items that meet the following conditions:

• Unopened and Unused: The item must be completely unopened, sealed, and in its original packaging.

• Original Condition: The item must be free from any damage, tampering, or signs of use.

• Proof of Purchase: You must provide a valid receipt or order confirmation number. [1, 2, 3, 4, 5]

Please note: Perishable goods (including items with a short shelf-life) and opened items cannot be returned.

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at hi@pinchesprovisions.co.uk with your order number and the reason for your return.

2. Once approved, securely package the item and send it to:

   Pinches Provisions, C/O J. Dyer, Harlequin, Wattisfield Road, Walsham Le Willows, Suffolk, IP31 3BD

3. We strongly recommend using a tracked or signed-for postal service, as we cannot be held responsible for items lost or damaged in transit.

4. Return Shipping Costs
Unless the item is faulty or incorrect, you will be responsible for the cost of returning the goods to us. Shipping costs are non-refundable.

5. Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original method of payment within 14 days.

• If you prefer an exchange, please specify this when contacting our team. [1, 2]

6. Damaged or Faulty Items
If you receive a non-perishable item that is damaged, expired upon arrival, or faulty, please contact us immediately. We will arrange for a replacement or a full refund, including any applicable return postage costs.

At checkout, there will be a drop down where you can let us know if your order is a gift.

If the order is going directly to the recipient then you can add a gift message which we’ll include in the box with the order. We won’t include a copy of the invoice in the package, either.

Our minimum order quantity for wholesale customers is x15 products.

We do state a best before date on each product, although it’s a bit arbitrary as none of the ingredients are going to go ‘bad’ over time.  

All products apart from the glass rim seasoning are given an 18 month best before date from production. The two glass rim seasonings are given a 12 month best before date due to their sugar content.

All of our raw ingredients are carefully sourced from reputable UK based suppliers.

For individual product guidelines, check out the item description in the store or view our recipes page. Still stuck for ideas? Send us a message via emil, Instagram or Facebook and we’ll get back to you!

We are proud to be stocked in a number of independent shops, deli’s, cafe’s and pop up larders, predominantly within East Anglia although we have stockists in London and Devon.

Our stockists are ever growing, so you’re best to head over to our Instagram to see where we’ve been spotted recently!